Forums The Gear Room Voile Dual Height Climbing Heel issues?
Viewing 20 posts - 21 through 40 (of 43 total)
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  • #631859
    quinn
    2 Posts

    Thanks for the response Dave.

    My replacements are in the mail now slated for delivery today (thanks for the tracking on the warranty replacement).

    Looking forward to giving these another shot after removing the plastic sleeves.

    Keep up the good work and solid customer service!

    #631860
    Tap
    126 Posts

    VOILE RULES!

    I called them earlier in the week to describe a single broken dual heel lift

    in the mail today was a replacement set, sleeves already removed

    THANKS VOILE for taking care of your people and the splitboard community

    :thatrocks: :thatrocks: :thatrocks:

    Tap stoked.

    #631861
    Meng
    22 Posts

    Agree with TAP – VOILE does rule in terms of customer service. I broke a dual height plate earlier in the season (and thought it was my own fault for stomping too hard at an off angle), called them and they had a set of replacements in the mail with no charge as soon as they were available. Additionally, they have sent me several replacement parts (pole sections) that I’ve broken at my own fault again free of charge. Bottom line, they offer great customer service and seem to work hard to keep their customers happy and riding. Thanks.

    #631858
    HikeforTurns
    1114 Posts

    I also received a new set of climbing bars. Thanks Voile. Time will tell if metal on metal contact will be a problem, I know it wasnt pretty on my Spark Ignitions…

    #631862
    wasatch surf
    979 Posts

    @HikeforTurns wrote:

    I also received a new set of climbing bars. Thanks Voile. Time will tell if metal on metal contact will be a problem, I know it wasnt pretty on my Spark Ignitions…

    I was wondering about that too. a lot of people have been saying that they use the g3 wires(no rubber coating) with no problems. so i guess it should work, even if it is really clanky…

    #631863
    jimw
    1421 Posts

    I think there must be more than one issue here. I ran a set of the dual-height wires when they first came out last spring, for a few tours. At that time I was using Karakoram prototypes, and for my particular setup, the bindings were not touching the wires at all when the wires were folded down (I know that’s different from the issue Dave described, he’s talking about the problem happening when the wire is up and in use). If I had my binding set any smaller though, they would have hit the front wire. In any case, I didn’t have any cracking issues with that set.

    Then I got another set for a new board a couple weeks ago, and one of the pads cracked right as I screwed it onto the board. No binding on the board, and the wires hadn’t been used at all. I think the problem in this case is that the front hole in the pad is just to close to the edge; the material is so thin that it’s prone to cracking just from tightening the screw. Here’s a pic:

    I’ve used this set for a couple tours as-is, and haven’t had any additional problems. In this case I’ve been using Ignition bindings.

    My Ignitions have some huge scratch/wear marks from my old climbing wires from when the tubing started to wear out and expose the bear metal, so I’d prefer not to have the “solution” to be simply removing the tubing.

    #631864
    HikeforTurns
    1114 Posts

    ^ agreed. My 1st set cracked as well in that same spot during install. Im hoping this is a temp solution and they have gone back to the drawing board.

    #631865
    WhitePine
    503 Posts

    @jimw wrote:

    I think there must be more than one issue here. I ran a set of the dual-height wires when they first came out last spring, for a few tours. At that time I was using Karakoram prototypes, and for my particular setup, the bindings were not touching the wires at all when the wires were folded down (I know that’s different from the issue Dave described, he’s talking about the problem happening when the wire is up and in use). If I had my binding set any smaller though, they would have hit the front wire. In any case, I didn’t have any cracking issues with that set.

    Then I got another set for a new board a couple weeks ago, and one of the pads cracked right as I screwed it onto the board. No binding on the board, and the wires hadn’t been used at all. I think the problem in this case is that the front hole in the pad is just to close to the edge; the material is so thin that it’s prone to cracking just from tightening the screw. Here’s a pic:

    I’ve used this set for a couple tours as-is, and haven’t had any additional problems. In this case I’ve been using Ignition bindings.

    My Ignitions have some huge scratch/wear marks from my old climbing wires from when the tubing started to wear out and expose the bear metal, so I’d prefer not to have the “solution” to be simply removing the tubing.

    What are you using to tighten the screws with? A screw gun or a screw driver? If a screw gun, do you have it on the drill setting or have you set the clutch to a lower number?

    The reason I ask is because if you tighten the screws too tight you can risk over-stressing the material. Or in other words you take the material to its failure point or right near it. Even if it doesn’t crack immediately, it can occur later due to changes in temperature, impact, nicks in the surface, or your own weight pounding on it. Any imperfections in that area, compounded with the high pressure caused by over-tightening can cause a crack to propagate.

    That area where yours cracked is probably particularly prone because its thinner in that area. I haven’t looked at where the mold gate is but I assume its on the underside, in the center of the part. So depending on the mold settings (temperature, pressure, cycle time), a weakness can also form as the plastic flows around that screw hole. Think of two waves flowing around a rock. As they flow around the rock the two waves meet and crash into each other. That can be a weak point called a knit line. If the plastic begins to cool too much as it reaches that point, the two “waves” won’t bond well to each other and a crack will form more easily at that point rather than anywhere else on the component.

    Anyway, that’s probably way more than anyone wanted to know. But make sure when you tighten the screws, hand tighten them (But don’t crank on them), or use a drill with the clutch set to about 12-ish (This sort of depends on what drill you have, mine goes up to 25). Use some lock tight so the screws don’t back out over time.

    I’m not saying that this will fix your problem because it may be a process issue on Voile’s part due to internal stresses induced by the molding gate location (Point where they inject the plastic) or temperature and pressure used to mold the part. I’m just saying this because in general we torque on things more than we should. Screws threads can fail in this same way, but in this case the plastic will fail before the metal screw.

    #631866
    powslash
    382 Posts

    I’m not sold on the idea that bare wires is the solution either. A temporary fix maybe. 1 steel wire=$1.00+/-, Spark Blaze binders=$300.00. Wearing holes in the baseplates isn’t going to fly. Hopefully there is a re-design coming.

    #631867
    Tap
    126 Posts

    what about wrapping the climbing wire in duct tape or some kind of thick friction tape…would that solve both the slipping back of the climbing wire and any damage it might do to the baseplate?

    #631868
    powslash
    382 Posts

    ^I thought about that too. Or maybe something on the baseplate where the wires hit.

    #631869
    shoestring
    197 Posts

    latest victim…mine broke on my second lap on saturday. voile is sending out a replacement but i too am skeptical of the fix.

    when i asked about wear on the spark base plate, i was told that they have been testing on the sparks and the wear is only cosmetic…the woman i spoke with said that the metals were similar enough that there was no evidence of any structural damage.

    i guess i’ll just monitor it over the next several weeks.

    #631870
    shoestring
    197 Posts

    by the way, i had been out about 15 days before they busted…

    #631871
    SteveP
    93 Posts

    5th tour and mine broke too – short climbing wire found a home in the snow somewhere. Got a new set from Voile very quickly (no sleeves on the wires) but honestly i don’t want them – clankety clank clank – geezus i hate noises coming from my gear. Think i’ll just put some old single wire ones on. Never heard of them failing. What ever happened to extensive product testing????? :scratch:

    #631872
    whistlermaverick
    312 Posts

    Lasted 5 tours w my Blazes.
    I took the plastic off for this last tour hoping to prevent issues.

    Another problem popped up for me though.

    Had to do some hardpack sidehilling so a took out my Chomps crampons. Couldn’t get them to fit in w the dual heel lifters. When I first got my Mr Chomps played around at home just to make sure I could pull them out on the fly and slap them in. Yesterday they wouldn’t fit in so I was sidehilling pretty hard w the dual lifters…..busted.
    After getting home I’ve noticed the dual lifters are slightly wider than my old stock lifters. The Chomps will fit in but I have to take the binding off, slide the crampon in, and then slide the pin in. The higher lifter bar doesn’t lay flat but rather on the crampon lifter attachment.

    Got a new pair of Dual Heights in the mail(Thanks Voile).
    I really don’t want to have to take off my binding to attach the crampons, looks like some minor milling of the crampon could take off just enough to make it work. Not sure if i can mode anything to get the higher lifter bar to sit flat on the crampon.

    Here’s hoping the boys at Spark will make the necessary adjustments for future production of crampons.

    After thinking about this, I’m stoked to see newer gear I just wish there was some way to make gear more compatible between competitors.

    @j.memay

    #631873
    jbaysurfer
    947 Posts

    @SteveP wrote:

    5th tour and mine broke too – short climbing wire found a home in the snow somewhere. Got a new set from Voile very quickly (no sleeves on the wires) but honestly i don’t want them – clankety clank clank – geezus i hate noises coming from my gear. Think i’ll just put some old single wire ones on. Never heard of them failing. What ever happened to extensive product testing????? :scratch:

    If I recall there was a real demand about a year ago for these to be released. They spent as much time as they could, but real product testing takes place when the rest of us get to abuse the gear.

    As a consumer, I’m glad that manufacturers will take a small risk to get the product to market for us. As long as they fix it when we tell em what’s lacking….

    FWIW, I just didn’t use the higher riser very often, and they aren’t compatible with my og Mr. Chomps, so I just put the standard riser back on. I do agree though that the lower riser on the dual bars is oriented in a much more friendly well for whippet/pole handle lifting/closing.

    #631874
    powslash
    382 Posts

    This is some adhesive foamy stuff from an old pair of binders. Stomp pad or something. Anyway it’s working great. No clack clack.

    #631875
    Snurfer
    1448 Posts

    I only bought these to get the longer wire because Voile stopped selling them (or so I thought)…
    I’ve since ditched the dual hinge part and the short wire and use only the old single style hinge + the longer wire, w/ no problems… :thumpsup:

    In case any one else is thinking about this, you can order the 72mm wires separately, they just don’t advertise them on the Voile site… :scratch:

    Shark Snowsurf Chuna
    Voile V-Tail 170 BC
    Voile One Ninety Five
    Spark R&D Arc

    #631876
    splitchank
    97 Posts

    my single climbing wire rig just shit the bed yesterday.. looks like it is pushing backwards into the mount and wearing/breaking it. It was making some craking noises as I was trying to get home yesterday. I have to find a replacement, but don’t want to have the voile dual bars cheese out on me next.

    #631877
    kitesurfa
    18 Posts

    Snurfer did you just mount the longer (72 mm) riser on the old single height setup base and it works okay?

    For normal touring do you find the no riser/tall riser combo is all you really need?

Viewing 20 posts - 21 through 40 (of 43 total)

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