Forums The Gear Room Voile Dual Height Climbing Heel issues?
Viewing 20 posts - 1 through 20 (of 43 total)
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  • #573672
    ScottH
    42 Posts

    I used the new dual height climbing heels from Voile yesterday and after one lap, the shorter height riser started to wear out the plastic base that was keeping it up until it wore it out completely and would not stay up by the second lap. The taller riser had no issues.

    I double checked to make sure I installed them like the diagram, but it looks like the plastic on the base just wore out. I am at work now, but I need to go home and check and see if maybe there was a compatibility issue with me using Sparks versus the Voile bindings.

    I’ll call Voile, but thought I would check to see if any one else had a problem.

    BTW – for you PNW’ers, Paradise (Mazama) was awesome in terms of coverage Sunday – wish I could get up there on Tuesday.

    #631839
    firstlight
    721 Posts

    Scotth
    I had the same problem.
    I just let Voile knows and they sent me out replacements.
    I am a big guy (100kg) plus my pack, I thought this might have contributed.
    The replacements worked fine.
    Might have been an early batch of ones that weren’t quite right.
    Don’t hesitate to let voile know as their customer service is A+++++

    Adam West

    www.firstlightsurfboards.com.au
    www.firstlightsnowboards.com.au
    www.splitfest.com.au
    www.snowsafety.com.au
    www.mrbc.com.au
    www.backcountryglobal.com
    www.alpinefirstaid.com.au

    #631840
    ScottH
    42 Posts

    Thanks Adam!

    #631841
    Wasatch_Don
    101 Posts

    Same issue here too… on two different sets of risers. I’ve ordered a set of G3 risers that I plan to try out this weekend, hopefully they’re a bit sturdier.

    #631842
    jerrett
    139 Posts

    Mine broke the second day out. The plastic base part that holds the wires just completely snapped.. waiting for a reply from voile

    #631843
    Snurfer
    1448 Posts

    I got a same day reply form Voile regarding this issue, and mine haven’t actually broke. I just wanted to be proactive.
    Unfortunately even though I live in SLC I wasn’t able to get down to their office before they closed and tomorrow is a holiday 🙁

    I only use the tall wires from dual setup anyway, so I swapped out my old climbing wire base plates to use with the tall wires for tomorrows touring and I’m going to carry one of the as yet unbroken dual bases in my pack just in case.

    Obviously if you want to use both wires, and/or don’t have a set of the old style bases laying around this not an option… Anyways I figured I’d share the tip just in case.

    Shark Snowsurf Chuna
    Voile V-Tail 170 BC
    Voile One Ninety Five
    Spark R&D Arc

    #631844
    wasatch surf
    979 Posts

    so far mine are working great no issues. but i’ll keep my eye out on my set.

    #631845
    Wasatch_Don
    101 Posts

    http://www.backcountry.com/g3-climbing-heels

    These are working perfect for me but I’m using Dynafit toe pieces and can’t comment on how they work with Sparks/Light Rails. The first pair of Voile’s that I trashed took me 3 weeks last spring, the latest set broke in one day. Over the years I’ve become convinced that all of Voile’s product testers weigh 120lbs.

    #631846
    ScottH
    42 Posts

    The replacement set broke on me right into my tour – could still use the max. height though.

    Guess I am a bit too heavy.

    #631847
    brian_totten
    9 Posts

    Do the g3 heels work with the board inserts or do you need to use ski screws?
    thanks

    Brian

    #631848
    Wasatch_Don
    101 Posts

    They work with the standard holes. I’m using the Spark adapter to move them back a bit for my big feet.

    #631849
    wasatch surf
    979 Posts

    cracked my dual height riser this week. oddly enough it was fine until i screwed them into the spark heel adapter. put another 10,000-15,000 vert on them and they haven’t cracked anymore, yet…. and the wires are staying in place gloriously. i just can’t figure how the fuck i cracked the riser :scratch:

    #631850
    jeri534
    159 Posts

    I cracked the actual plastic piece that holds the dual wires in a few weeks ago on my first tour with them, I called Voile and they said they had some material issues and had some new parts coming in, was going to swing by but forgot to, going to pick them up when I get back to slc

    #631851
    quinn
    2 Posts

    I totally destroyed my base plate this weekend also during a normal Tour. I also contacted Voile and they said they’re undergoing a redesign on these. Apparently they want to hold off sending replacements now until this is complete. A heads up in case this happens to anyone else. I wonder if the “new parts” is the redesign? Hmmm.

    #631852
    HikeforTurns
    1114 Posts

    My high heels keep collapsing making them unusable. I am still using the lowers as I vastly prefer the reverse setup for easy lifting with a ski pole compared to the original risers.

    Looking forward to the fix, voile.

    #631853
    Snurfer
    1448 Posts

    @quinn wrote:

    I totally destroyed my base plate this weekend also during a normal Tour. I also contacted Voile and they said they’re undergoing a redesign on these. Apparently they want to hold off sending replacements now until this is complete. A heads up in case this happens to anyone else. I wonder if the “new parts” is the redesign? Hmmm.

    They need to create a new mold so the injection point of the plastic is not in a location susceptible to stress (as it is now).
    So its a new mold and then replacement units, rather than sending out more of the same…

    Shark Snowsurf Chuna
    Voile V-Tail 170 BC
    Voile One Ninety Five
    Spark R&D Arc

    #631854
    HikeforTurns
    1114 Posts

    @Snurfer wrote:

    @quinn wrote:

    I totally destroyed my base plate this weekend also during a normal Tour. I also contacted Voile and they said they’re undergoing a redesign on these. Apparently they want to hold off sending replacements now until this is complete. A heads up in case this happens to anyone else. I wonder if the “new parts” is the redesign? Hmmm.

    They need to create a new mold so the injection point of the plastic is not in a location susceptible to stress (as it is now).
    So its a new mold and then replacement units, rather than sending out more of the same…

    Any eta on this? My riser broke on saturday 1/3 the way up my line 😡 :banghead: :soapbox:

    Obviously they didnt test these things, I had 2 days on them before the high heel started collapsing, and less than ten before total failure.
    :soapbox:

    #631855
    keffler
    319 Posts

    @HikeforTurns wrote:

    @Snurfer wrote:

    @quinn wrote:

    I totally destroyed my base plate this weekend also during a normal Tour. I also contacted Voile and they said they’re undergoing a redesign on these. Apparently they want to hold off sending replacements now until this is complete. A heads up in case this happens to anyone else. I wonder if the “new parts” is the redesign? Hmmm.

    They need to create a new mold so the injection point of the plastic is not in a location susceptible to stress (as it is now).
    So its a new mold and then replacement units, rather than sending out more of the same…

    Any eta on this? My riser broke on saturday 1/3 the way up my line 😡 :banghead: :soapbox:

    Obviously they didnt test these things, I had 2 days on them before the high heel started collapsing, and less than ten before total failure.
    :soapbox:

    I’ve been told the issue with the dual risers is due to using bindings other than Voile. However, the new redesign should fix the issue. Just let them know yours broke and they’ll send you new ones. Still waiting on mine but hopefully they’ll send them out soon. Currently sending in pictures to Voile of how the old dual wires interface with Karakorum bindings. Hopefully this does not mean that they are still working on the solution :scratch: .

    #631856
    firstlight
    721 Posts

    Guys
    I don’t think it is a binding issue.
    I used both Ign2 and Light Rail and they gave way on both.
    I have changed over to G3 for the short term and have 4 sets returned to me from guys in Oz that fitted Voile that have failed.
    I have received 2 sets of replacements that worked for 1 day but failed again.
    Hope they can come up with a stronger base mould.
    It could have something to do with the angles and the load testing.

    I have faith that Voile will come up with a fix and send out replacements to us when sorted :thumpsup:

    Cheers

    Adam West

    www.firstlightsurfboards.com.au
    www.firstlightsnowboards.com.au
    www.splitfest.com.au
    www.snowsafety.com.au
    www.mrbc.com.au
    www.backcountryglobal.com
    www.alpinefirstaid.com.au

    #631857
    Voile-USA
    10 Posts

    Hey Guys,

    I am going to make an official post on the Voile site. But here are the basics.

    The fix for the Voile Splitboard Dual Height Climbing Heels:

    Remove the grey urethane/rubber tubing from both climbing wires.

    I know it may sound crazy, but it’s the flaw in the design. We have tested this over the last weeks and it’s the solution to prevent the climbing wires from folding and breaking the heel pad.

    The rubber tubing eliminates any friction against the binding baseplate and causes the wire to rock back and forth until it folds and the heel pad fails.

    I will have more detail on the Voile site shortly. http://www.voile-usa.com

    Any questions or if you need replacement parts contact Voile at 801-973-8622 or info@voile-usa.com We will ship immediately at no cost.

    So very sorry for the hassle.

    Dave Grissom
    Voile-USA

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