glad that whole deal worked out so well and so quick. i think other companies need to take a lesson here from the company that started this whole deal in the first place. my “warranty” (whatever thats worth) dealings with prior didn’t work out nearly as well as yours did…

my board arrived brand new straight from the factory crappily packaged with 2 large edge compressions. i was told to have a shop repair it, then after mucho banter and unhappy dealings i finagled getting them to repair it. no offer of a new board ever, even though i told them i didn’t trust the structural integrity of the board or the crappy sidewalls. then, 10 months later, when the board made its first ever contact with a rock (this happens all the time in bc snowboarding), and mind you not really all that hard of a contact, the sidewall of the board pretty much self destructs, broken sidewall, 1.5 ft long delam of edge from base, edge from sidewall, sidewall from topsheet…eeek! well, my board is still under warranty right, it only has like 20 days on it, mabye i’ll finally get a new board. well…kinda, see…warranty is a funny word with these guys. their warranty consists of a guilt trip about how poor and small their company is, and how they can’t afford to replace boards cause they need to be able to afford to heat their cold canadian factory….yeesh. so, i’m offered to further repair my board in some frankenstein project at the factory for like $190 w/ shipping, or buy a new deck for like $350. lacking really any other option, i charged my cc and went for the new deck.

i really wish i had been treated to the same kind of service you got, and makes me think i should have saved some money and bought a voile to start with. seems like everybody i have talked to that has had issues around here got them solved quick and painless. i ended up going broke and went without a splitboard for like 8 weeks. guess voile knows that its a good idea to make friends in a place like jackson. cause i know i for one will not ever reccomend buying a prior to anyone that asks me because of my “warranty” dealings with them. but i’ll bet you, chris, and any of the other guys here in jackson that had good dealings with voile will give 2 thumbs up. makes you wonder, if you were deciding on a board and met up with us all splitting on the pass and heard the stories…which split do you think you would decide on buying?

@ctowles wrote:

glad that whole deal worked out so well and so quick. i think other companies need to take a lesson here from the company that started this whole deal in the first place. my “warranty” (whatever thats worth) dealings with prior didn’t work out nearly as well as yours did…

my board arrived brand new straight from the factory crappily packaged with 2 large edge compressions. i was told to have a shop repair it, then after mucho banter and unhappy dealings i finagled getting them to repair it. no offer of a new board ever, even though i told them i didn’t trust the structural integrity of the board or the crappy sidewalls. then, 10 months later, when the board made its first ever contact with a rock (this happens all the time in bc snowboarding), and mind you not really all that hard of a contact, the sidewall of the board pretty much self destructs, broken sidewall, 1.5 ft long delam of edge from base, edge from sidewall, sidewall from topsheet…eeek! well, my board is still under warranty right, it only has like 20 days on it, mabye i’ll finally get a new board. well…kinda, see…warranty is a funny word with these guys. their warranty consists of a guilt trip about how poor and small their company is, and how they can’t afford to replace boards cause they need to be able to afford to heat their cold canadian factory….yeesh. so, i’m offered to further repair my board in some frankenstein project at the factory for like $190 w/ shipping, or buy a new deck for like $350. lacking really any other option, i charged my cc and went for the new deck.

i really wish i had been treated to the same kind of service you got, and makes me think i should have saved some money and bought a voile to start with. seems like everybody i have talked to that has had issues around here got them solved quick and painless. i ended up going broke and went without a splitboard for like 8 weeks. guess voile knows that its a good idea to make friends in a place like jackson. cause i know i for one will not ever reccomend buying a prior to anyone that asks me because of my “warranty” dealings with them. but i’ll bet you, chris, and any of the other guys here in jackson that had good dealings with voile will give 2 thumbs up. makes you wonder, if you were deciding on a board and met up with us all splitting on the pass and heard the stories…which split do you think you would decide on buying?

Why turn this into a crap on Prior thread when it was supposed ot be a Voile thread?

hey, all i was saying was that i wish i had gotten that kind of treatment from prior with my issues. and no i am not drudging up issues from 2 years ago. the first shitty customer service i recieved was in 06. the second warranty issue, with a delamed board happened at the end of last season….like 6 months ago. again i was hosed for a second time on warranty. there was no change in policy, and i didn’t recieve any better service or lack of attitude the second time. they didn’t live up to their end of the bargain 2x in a 10 month period. all my point was saying is that this doesn’t seem to be an issue with voile. bryan got a new board for free in three days from the original contact…thats what i call service. i ended up without a splitboard for about the best 8 weeks of the last two seasons cause i was dealing with a bunch of bs. my point? who do you think is gonna get my money next time?

Like I’ve said before, Voile has treated me with respect and graciousness no matter if I was buying a $2 strap or dealing with a warranty issue.

The way they stoked me a few months ago was so sweet I’m afraid to mention the details for fear of creating unrealastic expectations.

Notice the new Mojo on the right?

@UTAH wrote:

If the same thing happened to me as ctowles every ear on this earth would hear why they should not support such a company and same thing for the positive things companies do. I appreciate the FYI.

Agreed. The poor service of other companies makes Voile stand out all the much more.

@Shep wrote:

Please correct me if I’m wrong, but I thought that stuff happened in ’05/06, right? I think Prior had some big issues at that point, but they realized they were getting a bad rep, and I didn’t hear any horror stories last season. If they have addressed those issues, I think we as a community should give them a second chance.

@ctowels wrote:

their warranty consists of a guilt trip about how poor and small their company is, and how they can’t afford to replace boards cause they need to be able to afford to heat their cold canadian factory.

Lame. I am an individual trying to keep my home warm and a second chance that costs me a grand is not likely to happen.

Its just my opinion but an issue at the heart of a company’s customer service is less likely to be fixed in such a short amount of time. Production problems maybe but a change in the overall company attitude would take much longer.

Cheers for the OP’s experience with Voile. I’m happy with mine and its nice to know others are just as happy with the customer service.

General comment on this thread: I’m not trying to take sides. It sounds like the people who have issues with Prior at this time have real reasons.

99% of the time, the vibe on this site is very, very positive, and in the interest of keeping this place from turning into some of the other forums out there, I was trying to do a bit of “troll-filtering”. Based on the response to my message, I would definitely say that people aren’t trolling but have reasonable concerns. And, since my Prior experience is limited to a couple runs on one review board, I don’t have anything more to contribute regarding said company. 🙄 🙂

Shep

Here here.

I also can personally attest for for EXCELLENT customer service at Voile.

Yeah I know it’s been said here repeatedly but I want to express my appreciation for Voile’s customer service. Last night, after returning from my first post-surgery powder day 😀 , I discovered some delaming on my 1 year old SD 🙁 . I stopped by their facility today to see what could be done and they took care of it immediately – no questions asked. I spent less than five minutes in their office and walked out VERY satisfied. It’s too bad all companies can’t treat their customers this well. Voile rocks :thatrocks:

J

people don’t post about boards that are not delaming.