Just a quick point on the “wrong size boots” comment above. I have hard to fit feet, and its an especially big problem with mountainering boots and climbing/approach shoes. Given the cost, I always get them at REI so I can return them if they result in bleeding blisters, etc. If and when I return them I tell them that the fit is wrong, which is true. Yeah, I generally get some attitude from the person at the counter, but I don’t feel at all bad about it because there is generally nobody at REI (at least in San Diego) that has any idea of how to fit boots (or really much about anything alpine oriented) so I would never buy them there to begin with without the return policy, which they offer specifically to get business. Not really the same issue as the thread, but my two cents.
I won’t be returning my board. Why? Cause I like it.
ryon: The 😈 was simply a way to say that I think the voile is sick not that I had some devilish intentions to put REI out of business.
However, I think this discussion is good food for thought. Another question…
If REI, because of size (I assume), doesn’t provide the same service and personal attention as my favorite mtneering/ski shop, should they expect the same loyalty and respect from me, their customer?
I won’t be returning my board. Why? Cause I like it.
ryon: The 😈 was simply a way to say that I think the voile is sick not that I had some devilish intentions to put REI out of business.
However, I think this discussion is good food for thought. Another question…
If REI, because of size (I assume), doesn’t provide the same service and personal attention as my favorite mtneering/ski shop, should they expect the same loyalty and respect from me, their customer?
Good question. If they are smart they will realize that they will have to work pretty hard to win your loyalty and respect. If they could ever figure out how to combine their size with really killer consistent service and personal attention, then they really would be a threat to small independent shops. Here in SLC, it seems like the small local shops and REI coexist, each with their own strong business. When REI came to town, one shop went out of business and another opened up, so it wasn’t like they destroyed the local guys. This is a big, diverse market, though. I’d like to hear a small shop owner weigh in on this.
what’s up when your boots delaminate during the first season? they fit great, just wet, an invitation for trenchfoot.
Uhh… well did you buy ’em at REI? If you had I guess there would be no issue right? 🙂
If not, I’d suggest calling Burton. I have gotten great support from them over the years. I sent in a pair of well-used out-of-warranty Driver X’s which had the outer sole starting to delam from the inner sole (no leaking), fully expecting to pay a fee for a repair… and they sent me a brand new pair, no charge. So it’s worth a shot. And it doesn’t hurt to be nice to the customer service people on the phone.
Strippers are wise. Whenever I’m facing a difficult question of personal ethics, I often consult the girls down at Deja Vu. The secrets of life are revealed during a lap dance.