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  • #598984
    Reuben
    Participant

    Just a quick point on the “wrong size boots” comment above. I have hard to fit feet, and its an especially big problem with mountainering boots and climbing/approach shoes. Given the cost, I always get them at REI so I can return them if they result in bleeding blisters, etc. If and when I return them I tell them that the fit is wrong, which is true. Yeah, I generally get some attitude from the person at the counter, but I don’t feel at all bad about it because there is generally nobody at REI (at least in San Diego) that has any idea of how to fit boots (or really much about anything alpine oriented) so I would never buy them there to begin with without the return policy, which they offer specifically to get business. Not really the same issue as the thread, but my two cents.

    #598985
    ride_pow
    Participant

    I won’t be returning my board. Why? Cause I like it.

    ryon: The 😈 was simply a way to say that I think the voile is sick not that I had some devilish intentions to put REI out of business.

    However, I think this discussion is good food for thought. Another question…

    If REI, because of size (I assume), doesn’t provide the same service and personal attention as my favorite mtneering/ski shop, should they expect the same loyalty and respect from me, their customer?

    #598986
    troweller
    Participant

    what’s up when your boots delaminate during the first season?
    they fit great, just wet, an invitation for trenchfoot.

    #598987
    paulster
    Participant

    @ride_pow wrote:

    I won’t be returning my board. Why? Cause I like it.

    ryon: The 😈 was simply a way to say that I think the voile is sick not that I had some devilish intentions to put REI out of business.

    However, I think this discussion is good food for thought. Another question…

    If REI, because of size (I assume), doesn’t provide the same service and personal attention as my favorite mtneering/ski shop, should they expect the same loyalty and respect from me, their customer?

    Good question. If they are smart they will realize that they will have to work pretty hard to win your loyalty and respect. If they could ever figure out how to combine their size with really killer consistent service and personal attention, then they really would be a threat to small independent shops. Here in SLC, it seems like the small local shops and REI coexist, each with their own strong business. When REI came to town, one shop went out of business and another opened up, so it wasn’t like they destroyed the local guys. This is a big, diverse market, though. I’d like to hear a small shop owner weigh in on this.

    #598988
    jimw
    Participant

    @troweller wrote:

    what’s up when your boots delaminate during the first season?
    they fit great, just wet, an invitation for trenchfoot.

    Uhh… well did you buy ’em at REI? If you had I guess there would be no issue right? 🙂

    If not, I’d suggest calling Burton. I have gotten great support from them over the years. I sent in a pair of well-used out-of-warranty Driver X’s which had the outer sole starting to delam from the inner sole (no leaking), fully expecting to pay a fee for a repair… and they sent me a brand new pair, no charge. So it’s worth a shot. And it doesn’t hurt to be nice to the customer service people on the phone.

    #598989
    DentalFlossTycoon
    Participant

    Interesting collection of responses.

    here’s my question:

    How would this thread have gone if it were solely a snowboard (non split) forum?

    Not passing judgement at all 😉

    #598990
    Ecobrad
    Participant

    You calling us hippies????
    😯
    It may be that we’re hippies but may having something to do with our age as well.

    #598991
    Splitfire
    Participant

    Secrets. Secrets. Are no fun.

    Secrets. Secrets. Hurt someone.—Hot stripper from the “Office.”

    #598992
    BastrdSonOfElvis
    Participant

    Strippers are wise. Whenever I’m facing a difficult question of personal ethics, I often consult the girls down at Deja Vu. The secrets of life are revealed during a lap dance.

    #598993
    DentalFlossTycoon
    Participant

    Who said anything about hippies?

    besides dirtbag hippies have some sort of code of ethics?!?! ha.

    #598994
    ride_pow
    Participant

    No they don’t! Dirt bags neither.

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