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 Post subject: BEWARE! Black Diamond "Sensei" gloves
PostPosted: Mon Jan 12, 2009 5:52 pm 
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Joined: Tue Feb 20, 2007 10:19 am
Posts: 543
Location: Capitol Hill, Denver, Colorado, U.S.A.
I bought these gloves a little over a year ago. Their website description states:

Quote:
"The Sensei is a revolutionary glove with welded construction that eliminates stitches,"


"No stitches?" I thought, "cool!"

Well, not so much. Early on in my second season with these gloves, they started coming apart at the seams, which only got worse and worse. Now they look like this:

Image

I suppose a little duct tape will fix the issue, but I wouldn't expect to have to do this to $119 gloves after a year of use. :x

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 Post subject: Re: BEWARE! Black Diamond "Sensei" gloves
PostPosted: Mon Jan 12, 2009 6:02 pm 
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Joined: Thu Sep 06, 2007 9:45 pm
Posts: 844
Location: hopefully not at work
That sucks...have never seen BD gloves fail to that extent. Worth a try to contact warranty as they are less than one year old...right :wink:

Warranty/Repair Center
2084 E. 3900 S.
Salt Lake City, UT 84124
801-365-5555, ext. 4
warranty@bdel.com

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 Post subject: Re: BEWARE! Black Diamond "Sensei" gloves
PostPosted: Wed Jan 14, 2009 10:41 am 
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Joined: Wed Oct 06, 2004 10:57 pm
Posts: 4938
Location: California
While BD still can't figure out the simple task of how to market their products to bc snowboarders they are actually quite good when it comes to warranty.

I'd give them a quick call Adam, I'd be willing to bet they'd fix or replace your gloves for free.


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 Post subject: Re: BEWARE! Black Diamond "Sensei" gloves
PostPosted: Wed Jan 14, 2009 3:40 pm 
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Location: Capitol Hill, Denver, Colorado, U.S.A.
bcrider wrote:
While BD still can't figure out the simple task of how to market their products to bc snowboarders they are actually quite good when it comes to warranty.

I'd give them a quick call Adam, I'd be willing to bet they'd fix or replace your gloves for free.


Cool. I emailed them as well. The gloves are older than one year and they were a gift, so I have no receipt.

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Riding a '06 Voile Split Decision Freeride 173, '07 Salomon Malamutes, Spark Ignition I bindings.

Check out my writings: http://www.adamlreiner.com


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 Post subject: Re: BEWARE! Black Diamond "Sensei" gloves
PostPosted: Wed Jan 14, 2009 5:01 pm 
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Joined: Sat Feb 24, 2007 9:34 am
Posts: 478
Location: Teton Valley, ID.
I have a pair of Sensei's that are from last season they are still like brand new. You should be good to go with BD. They're a great company.


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 Post subject: Re: BEWARE! Black Diamond "Sensei" gloves
PostPosted: Sun Jan 18, 2009 3:39 pm 
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Joined: Tue Nov 13, 2007 9:54 pm
Posts: 15
Location: Burlington, VT
Just my 2cents...

i had a velcro issue and leather/stitch prob on my less than one year old pair of
BD Legend gloves...

called BD.. got "Elmo" in the warranty dept and sure as s**t he told me to send em in... I also did not have a reciept....

a week and a half i had a new pair at the doorstep all ready for me to break em in... again... :headbang:

give em a call


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 Post subject: Re: BEWARE! Black Diamond "Sensei" gloves
PostPosted: Sun Jan 18, 2009 10:37 pm 
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Joined: Tue Feb 20, 2007 10:19 am
Posts: 543
Location: Capitol Hill, Denver, Colorado, U.S.A.
bcrider wrote:
While BD still can't figure out the simple task of how to market their products to bc snowboarders...
.


ZING! :lol:

Seriously, thanks to all for the feedback. I've bought a nice pair of Hestra "crab-mitts" that solve my cold fingertips issues in mid-winter, and I will be continuing to pursue Black Diamond in order to use the Sensei's again in warmer conditions.

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Check out my writings: http://www.adamlreiner.com


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