BEWARE! Black Diamond "Sensei" gloves

dude_reino · **Posted:** Mon Jan 12, 2009 5:52 pm

I bought these gloves a little over a year ago. Their website description states:

Quote:

"The Sensei is a revolutionary glove with welded construction that eliminates stitches,"

"No stitches?" I thought, "cool!"

Well, not so much. Early on in my second season with these gloves, they started coming apart at the seams, which only got worse and worse. Now they look like this:

I suppose a little duct tape will fix the issue, but I wouldn't expect to have to do this to $119 gloves after a year of use.

96avs01 · **Posted:** Mon Jan 12, 2009 6:02 pm

That sucks...have never seen BD gloves fail to that extent. Worth a try to contact warranty as they are less than one year old...right :wink:

Warranty/Repair Center
2084 E. 3900 S.
Salt Lake City, UT 84124
801-365-5555, ext. 4
warranty@bdel.com

bcrider · **Posted:** Wed Jan 14, 2009 10:41 am

While BD still can't figure out the simple task of how to market their products to bc snowboarders they are actually quite good when it comes to warranty.

I'd give them a quick call Adam, I'd be willing to bet they'd fix or replace your gloves for free.

dude_reino · **Posted:** Wed Jan 14, 2009 3:40 pm

bcrider wrote:

While BD still can't figure out the simple task of how to market their products to bc snowboarders they are actually quite good when it comes to warranty.

I'd give them a quick call Adam, I'd be willing to bet they'd fix or replace your gloves for free.

Cool. I emailed them as well. The gloves are older than one year and they were a gift, so I have no receipt.

split.therapy · **Posted:** Wed Jan 14, 2009 5:01 pm

I have a pair of Sensei's that are from last season they are still like brand new. You should be good to go with BD. They're a great company.

jahdrummin · **Posted:** Sun Jan 18, 2009 3:39 pm

Just my 2cents...

i had a velcro issue and leather/stitch prob on my less than one year old pair of
BD Legend gloves...

called BD.. got "Elmo" in the warranty dept and sure as s**t he told me to send em in... I also did not have a reciept....

a week and a half i had a new pair at the doorstep all ready for me to break em in... again... :headbang:

give em a call

dude_reino · **Posted:** Sun Jan 18, 2009 10:37 pm

bcrider wrote:

While BD still can't figure out the simple task of how to market their products to bc snowboarders...
.

ZING!

Seriously, thanks to all for the feedback. I've bought a nice pair of Hestra "crab-mitts" that solve my cold fingertips issues in mid-winter, and I will be continuing to pursue Black Diamond in order to use the Sensei's again in warmer conditions.

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BEWARE! Black Diamond "Sensei" gloves

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