Joined: Sat Mar 31, 2012 10:16 pm Posts: 77 Location: crested butte / canterbury (nz)
October 14, 2013 Dear BCA Float owner, We are conducting a trigger upgrade on all Float packs sold into the marketplace during the 2011-2012 and 2012-2013 seasons. Please see the attached Safety Alert for details.
This trigger update includes the Float 30, 18, 36, 22, 32 and Throttle. The Float 30 with T-handle is not included. Owners of Float 30 packs with cone-shaped handles should contact us for instructions at email@example.com. The upgraded trigger assembly is standard on all 2013-2014 airbags and utilizes a hex crimp instead of an E-clip as a retention solution.
We have found on a very few number of packs that the E-clip, which holds the cable assembly together, can accidentally become dislodged while connecting or disconnecting the compressed air cylinder. If this happens, the pack may not deploy properly. While the probability of this occurring is extremely low, we believe it is best to replace the entire assembly. To order your Trigger Upgrade Kit please go to: http://www.backcountryaccess.com/triggerupgrade .
To order by e-mail, please contact firstname.lastname@example.org and provide your first name, last name, shipping address, and the model of pack you are upgrading. Once your order is placed, you will receive your upgrade kit within two weeks. BCA's mission is to save lives, not just sell products. Your safety-and your loyalty-are our top priorities. If you have any questions or concerns please feel free to call or e-mail us directly. Check out our Trigger Upgrade page for more details regarding this upgrade including a trigger installation video and some frequently asked questions.
Have a fun and safe winter season! Sander Wyjad Customer Service Manager