Forums Splitboard Talk Forum San Francisco mail thief? (my phantoms are gone)
Viewing 20 posts - 1 through 20 (of 71 total)
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  • #579230
    NorwegianDan
    109 Posts

    Been reading on here for a few years and was superstoked to sign up for the second generation of Phantom splitboard bindings.

    I had John ship them to me in San Francisco, but they never showed up.

    USPS tracking says “Delivered”, but they were never received.

    I am devastated. 1000USD gone. No bindings, no explanation from USPS or anything, and no insurance. Feeling rather helpless.

    As you all know there is a pretty small niche market for these, so if they are stolen they might show up here on the forum or maybe through someone that you know, knows.

    The set is easily reckonised: baseplates and board plates are orange, whilst the other alu parts are red. I already had bails so these are not included in the set.

    I will happily offer a reward to anyone that can help me out!

    If it’s of any help the zip code is 94109.

    #672510
    keffler
    319 Posts

    Really sad day. I’ve tried checking into this and basically because USPS says that it was delivered, doesn’t matter that the package had insurance as this is not considered a lost package.

    Those in the SF area, can you keep an eye out for these bindings on the resale market?

    #672511
    Killclimbz
    1165 Posts

    So basically they delivered them to someone and they signed for it? Or was this a dropped off package that some asshole took?

    Either way lame and not kewl at all.

    #672512
    summersgone
    814 Posts

    What? That’s a huge bummer!

    Insurance doesn’t matter? What is insurance for then?

    #672513
    Jason4
    443 Posts

    Can you claim it on homeowners or renters insurance?

    #672514
    NorwegianDan
    109 Posts

    @jason4 wrote:

    Can you claim it on homeowners or renters insurance?

    I’m going to try but since USPS says it’s delivered I haven’t got much of a case.

    #672515
    Kadydid
    36 Posts

    We thought this happened to my roommates board last week. Usps said it had been delivered but it never showed up. It turned out that the company she ordered it from sent it to an old address that they had saved on her profile from years ago.
    They made it right though. Could something like this have happened?

    #672516
    spankthepow
    37 Posts

    Sorry to hear about that, that’s a real bummer. I imagine they left it on your doorstep correct? But I gotta ask, why did you/they ship USPS instead of UPS/FedEx?

    This is why I use private carriers (such as UPS and FedEx) and NOT the USPS for valuable shipments. You can give them much more specific instructions (ie. require a signnature for delivery). Yes, it does cost more but its worth having that sort of reliability/insurance.

    #672517
    rughty
    620 Posts

    I thought this had happened to me just last week. It happened the mail guy delivered it next door!

    #672518
    TEX
    2486 Posts

    This is why I use private carriers (such as UPS and FedEx) and NOT the USPS for valuable shipments. You can give them much more specific instructions (ie. require a signnature for delivery). Yes, it does cost more but its worth having that sort of reliability/insurance.

    you can do that with the post office too. But, the seller has to ask or require these things.

    Did you call the postmaster general in your area? Dont stop with your local postal office, notch it up.

    and for all of you, if you are getting high dollar gear through any carrier ask the shipper for a signature conformation.

    #672519
    spankthepow
    37 Posts

    @tex wrote:

    you can do that with the post office too. But, the seller has to ask or require these things.

    Did you call the postmaster general in your area? Dont stop with your local postal office, notch it up.

    and for all of you, if you are getting high dollar gear through any carrier ask the shipper for a signature conformation.

    Good to know, but I still have little faith in the USPS. My company has a relatively small online store (when compared to Amazon) so we deal a lot with shipping books/merchandise thru the USPS so I see more of the dark side to them. Lost packages with perfectly good addresses, returned packages with perfectly good address, absolutely destroyed packages, etc. You get what you pay for…

    #672508
    SPLITRIPPIN
    709 Posts

    That is a bummer…big time…I say we start a donation pool for Dan. After all he’s a Norwegian and they invented touring ya know.

    if we each kicked in 5-10 bucks…it would take long for us to raise the money. After all it’s Christmas and we’re splitters, eh!

    I’ll kick in the 1st $20…everybody whom wants to donate..just put a reply and what you’d like to donate.

    #672520
    802smuggler
    369 Posts

    USPS is a joke, really. As for leaving expensive packages on the stoop, I don’t understand that either. Someone else mentioned an address change issue. I went through such an ordeal in the fall. If you’ve had an address change, it might have got sent to your old address and forwarded to your current post office.

    #672521
    fustercluck
    668 Posts

    I’ve had packages that were “delivered” to houses across the street. Makes me feel slightly better about the box of Christmas/Birthday presents my mom sent for my son – delivered this afternoon on our deck, but a bear got to the package before we did 😯 Shredded the box, but left a package of goldfish untouched :scratch:

    #672522
    wasatch surf
    979 Posts

    this is one of the top 5 worst things i’ve ever heard.

    i’m going with USPS delivered to neighbors address or someone stole it off of your porch.
    since john had all of us provide addresses pretty recently I doubt it was sent to an old address unless you moved like two weeks ago.
    I hope it was a splitboarder that took them and we might have a change of seeing them. Most likely it was some punk that took it, opened it, didn’t know what the fuck it was, and tossed it somewhere.
    I hope a miracle happens and you get reunited. what a waste of money on your part and a lot of time and money and johns. such a shame :nononno:

    I’m sure after this experience john will reevaluate shipping carriers. In the future I would be all for UPS vs USPS on phantom shipping. If you go that route make sure you don’t use UPS economy as they hand off all final deliveries to the post office-no insurance, no ability to intercept and change delivery, no control.

    #672523
    Killclimbz
    1165 Posts

    @splitrippin wrote:

    That is a bummer…big time…I say we start a donation pool for Dan. After all he’s a Norwegian and they invented touring ya know.

    if we each kicked in 5-10 bucks…it would take long for us to raise the money. After all it’s Christmas and we’re splitters, eh!

    I’ll kick in the 1st $20…everybody whom wants to donate..just put a reply and what you’d like to donate.

    I like this idea. Keffler didn’t steal the bindings and as far as I know this is the first time this has happened with his product. Not sure why someone would even want these. Pretty specific use. Is there another splitter where you live? :nononno:

    Put me down for $20. Let’s make it happen.

    #672524
    HikeforTurns
    1113 Posts

    I got $20 on that.

    #672525
    TEX
    2486 Posts

    So after reading this some of you would just change the shipper and still not require a signature for delivery? For an item with a worth net of 1000 dollars?

    John. Protect yourself. Ups,fed ex, Dahl,USPS or donkey and cart, you want your prize? Sign the paper

    I though about this yesterday. I bought an 800 dollar gimbal from China. The vendor required an adult signature it was shipped USPS. I was not at home Tuesday so I got one of those orange slips of paper. Yesterday I gave the postman my orange notice. He went back and brought the box. And the. Said ” as soon as you show me picture ID you can sign and have your package. That’s pretty hard to screw up

    #672526
    summersgone
    814 Posts

    Put me down for $20 too. I can send to John or Dan, just let me know how it works out.

    Sounds like we are up to $80.

    #672527
    wasatch surf
    979 Posts

    i’m down for $20

    however there might be a snag with this issue. These were all made to order and it might not be possible to get another set made right now, and if so the cost might be higher as he would have to be producing one unit vs. 30. If it can happen i’m happy to contribute.

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