Forums Splitboards Jones Solution issue?? Viewing 20 posts - 1 through 20 (of 24 total) 1 2 → Author Posts November 29, 2011 at 11:38 pm #575755 Shift 95 Posts Hey Guys, I’m a little confused… I just (litterally) unboxed my new 2011-12 Solution 168w and it seems like the pre-drilled holes are backwards on the board. I measured the board at the fattest part (the tip) just above the Jones logo and at the tail, just below the “the solution 168” to confirm the tip and tail based on specs after thinking it was just my eyes decieving me or that the paint scheme was backwards. Looking at the binding mount holes, the 6 holes at the front are closer to the tip than the 6 at the tail. When I look at the touring bracket mounts, it appears that if I mounted the bracket properly, I would be skinning tail first. After comparing my board to the pic frighttrain48 posted in the jones thread, I’m all but convinced that there actually is an issue with this board. has anyone heard of this issue? does anyone have a phone number for jones (the company not the guy 😉 ) I put an email to Jones through the website but am pretty sure that’s managed by only a few folks. Any help would be greatly appreciated. Talk about a buzz kill 10 minutes after you get the board you’ve been saving for… November 30, 2011 at 12:32 am #647811 stein 174 Posts crazy, post some pics? November 30, 2011 at 12:42 am #647812 maniacdave 564 Posts Topsheet on wrong way round? Or do you mean the actual touring bracket/heel riser mount locations face the actual physical tail (not just what ‘looks’ like the tail) of the board à la Atomic Poacher? That was Pontus November 30, 2011 at 1:06 am #647813 fitit 343 Posts The REI in Sacramento had one, maybe you can call them and ask them to measure it for you especially if they aren’t too busy. November 30, 2011 at 1:23 am #647814 Shift 95 Posts I thought the top sheet was wrong but acording to measurments the top sheet is right and the holes are wrong. Even looking at it on a flat surface (table) the shape is proper with rocker etc matching the top sheet. Here’s a pic with red dots on all the holes to show them a little more clearly. am I an idiot or are these backwards? The board is leaning against the wall so the top looks a touch narrower at the tip but I assure you i’ve measured the tip by the jones logo and tail by “the solution 168w” 10 times and it just seems the holes are backwards. Am I “that guy” who doesn’t know what he’s doing or do I have a funky board? November 30, 2011 at 1:39 am #647815 stein 174 Posts wow, quality control must have been on siesta :guinness: November 30, 2011 at 1:40 am #647816 summersgone 817 Posts 😆 That’s backwards for sure. Never trust those TUNISIANS! November 30, 2011 at 2:08 am #647817 Shift 95 Posts LOL Well I’m glad I’m not just an idiot…although, this doesn’t quite clear me. Thanks a lot for the confirmation. As an update for those who care – I initially ordered the board from Backcountry.com and called them earlier to explain the situation. They have since put through another order with their last 168w and are shipping it express to me. They gave me their UPS number to ship back the current board so I won’t be out any more cash. Really good service in my eyes. They are shipping the new board before getting the old one back….awesome service. I’ve always had good service with them but this ices the cake for me. The only concern I have is that the new one will be from the same batch as the switch legend I currnetly have :nononno: ….fingers crossed the new board is built properly! I’ll keep you guys posted. Thanks again for the help, Cameron November 30, 2011 at 2:10 am #647818 philip.ak 679 Posts Just skin fakie. November 30, 2011 at 2:43 am #647819 fitit 343 Posts Maybe they thought breaking trail would be best with a blunt object going to taper! 😆 Could be a valuable one later on in life! Maybe you can send once you get the other board in to compare. November 30, 2011 at 3:33 am #647820 The Revelator 15 Posts @philip.ak wrote: Just skin fakie. lol… unless this is a one off mistake someone with a similar problem is bound not to notice until someone points it out in the skintrack. That, or they’ll be working real hard all season to keep their “nose” up. November 30, 2011 at 5:51 am #647821 Taylor 792 Posts No matter how you slice it, this sucks. Given that, props to Jones for fixing it pronto. Please post how this resolves. @sun_rocket November 30, 2011 at 6:02 am #647822 Shift 95 Posts @taylor wrote: No matter how you slice it, this sucks. Given that, props to Jones for fixing it pronto. Please post how this resolves. Just to keep credit where credit is due – it wasn’t jones that addressed the issue. I haven’t heard back from them after emailing them (the only way i could find to contact them) 5 hours ago…granted that’s not a long time to turn around an issue however a number to call would be nice…quick customer service is key in my eyes. With that said, I called Backcountry.com where I initially ordered the board and they stayed on the phone until they figured out a way for me to ship the defect board back to the US from Canada and then get me a new deck shipped across the boarder while they eat the tarriffs for importing a board so I didn’t have to pay that fee twice. The dude who was assisting me even gave me his direct dial in case any issues came up in this process. SOmething not needed since I have an order number I can just provide, but again – great service at Backcountry. I am curious to see what the folks at Jones have to say if/when they get back to me. November 30, 2011 at 8:18 pm #647823 tiltedworld 406 Posts Post it on the Jones FB page. They are very responsive there. I got an answer to my question within a few hours of posting there. November 30, 2011 at 8:36 pm #647824 Shift 95 Posts Good call – i still haven’t heard from them after contacting them through the Jones website. **update** 10 minutes after posting on the Jones FB page I was asked to email someone at Nidecker directly. That really was fast. I’ll keep you guys posted on anything worth mentioning. My original post on the Jones FB site has been removed it seems…I hope they did that because this is a one off issue and not a known issue… thanks for the help in this thread so far. November 30, 2011 at 10:15 pm #647825 Shift 95 Posts Just got off the phone with Josh at Nidecker and he was really helpfull. This is not a known issue and they have called a number of shops that are sitting on 68’s to see if there are any similar problems and so far so good. Fingers crossed I’m the lucky guy with the one off Switch Solution LOL. Pretty happy with the service today… Keep y’all posted on the process and obviously post some pics when the right board gets here! December 6, 2011 at 2:37 am #647826 Shift 95 Posts So to close the backwards drill hole issue, my new replacement board arrived today (everything drilled properly) along with my hardware/bindings that I’d order separately….sweet timing! :thatrocks: Also, found a sick deal on some new Malamutes over the weekend so I’m itching to get out. Out of the box Assembled Split Time to hit the mountains! December 6, 2011 at 5:19 am #647827 mrash 61 Posts Nice set up. Glad the folks at backcountry.com came thru like that. I’ve always had great customer service from those guys. December 6, 2011 at 5:56 am #647828 firstlight 721 Posts Hey Another question Does the board line up in ride mode, looks a bit skew? Cheers Adam West www.firstlightsurfboards.com.au www.firstlightsnowboards.com.au www.splitfest.com.au www.snowsafety.com.au www.mrbc.com.au www.backcountryglobal.com www.alpinefirstaid.com.au December 6, 2011 at 6:11 am #647829 Shift 95 Posts Ya it does line up. I took the pic as soon as it was together and then realized I needed to fine tune the pucks/hooks to make sure it was even. Nice eye…not the first picture here on SP where another member noticed a slight mis-allignment in someone’s set up. Gotta love a community that looks out for eachother. Thanks again for everyone’s help over the last week. Viewing 20 posts - 1 through 20 (of 24 total) 1 2 → You must be logged in to reply to this topic.