Forums Splitboards PRIOR Customer Service Fiasco Re: wow October 9, 2006 at 6:25 am #588618 brian 19 Posts I had a similar shipping issue. Mine was packed in a cardboard sleave. It arrived with a small dent in the base. I mentioned it to Prior (with pictures) and they said that they have never had issues with shipping in the past (and didn’t offer me any deal or anything). In my case it wasn’t a big deal as I’ve since put much worse scratches in the base. I guess i’ll go with NS for the next split though.