Forums Splitboards PRIOR Customer Service Fiasco Reply To: PRIOR Customer Service Fiasco
112 Posts

I normally do not chime in on these type of threads, but this is interesting. I’m taking a marketing class, and one chapter discusses the use of Internet forums for companies to gauge their product(s)/service(s) in the community. According to this book, this has become an effective, low cost method for companies to gather information that will help them become more successful.
I must say that I am touched by these negative comments as well. I purchased a Prior about 4 years ago, and I had no problems with customer service. I was recently considering purchasing a new splitboard, and Prior was at the top. But, these comments have made me reconsider. I’ve not made a choice; but, these comments are affecting my decission. Dropping close to a grand takes a lot of justification on my budget.