Forums Splitboards PRIOR Customer Service Fiasco Reply To: PRIOR Customer Service Fiasco
#588616
ttriche
116 Posts

Never had any problems with my Voile and they have always been super solid people to deal with. Throwing in nuts and bolts for free, calling within hours of me contacting them to make sure everything was right, etc.

Fuck Prior if this is the way they treat people. What goes around comes around, and frankly, the way David’s board was misdrilled (a thousand dollar board! at retail!) you would have to pay me to ride a Prior.

Customer service and bad PR like this will help to keep Prior small. Meanwhile, Voile has grown up and branched out and they’re still the same cool people they were before. Pretty stark contrast between the innovators (Voile) and the johnny-come-lately’s…